Frequently Asked Questions About Us

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Refer a Patient

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Call to Book
an Appointment

  • What does it mean if my pet is being referred?

    A referral means your primary veterinarian is recommending additional expertise, diagnostics, or treatment from a specialist. We work closely with your veterinarian to provide the highest level of care for your pet.

  • Do I need a referral to schedule an appointment?

    Yes—a referral is needed for specialty services. Your veterinarian can send us your pet’s medical records and help guide the referral process. If you’re unsure, our team is happy to help. 


    No- a referral is not needed for emergency services. We are open and staffed with a great team of emergency doctors, technicians, and support staff. Open 24/7, including holidays, our team is ready to provide the care that your pet needs. No appointment is needed for emergency or urgent care. If your pet needs care and when possible, please give our office a call at (406) 548-4226 so we can be ready when it matters and seconds count. 


  • Will my regular veterinarian still be involved?

    Yes. We partner closely with your primary veterinarian and provide updates throughout your pet’s care. After treatment, your veterinarian will continue your pet’s ongoing care whenever appropriate.

  • What should I bring to my appointment?

    Please bring any medical records (if not already sent), a list of medications, and any questions you may have. If your pet has special needs or behaviors, letting us know in advance is helpful.

  • How long will my appointment take?

    Initial consultations typically take longer than routine visits, often 60–90 minutes, depending on your pet’s needs and any recommended diagnostics.

  • What should I expect at my pet’s first visit with a specialist?

    Your visit will include a thorough review of your pet’s medical history, a detailed examination, and a discussion of recommended diagnostics or treatment options. We prioritize clear communication so you can make informed decisions.

  • Will I receive an estimate for services?

    Yes. We provide detailed estimates and will review all options with you before proceeding with diagnostics or treatment whenever possible.

  • Can I stay with my pet during procedures?

    We recognize the important bond you share with your pet and strive to keep patients with their families whenever possible. Visitation for hospitalized pets is welcomed when it is safe and appropriate for their care.

  • What happens after my pet’s visit?

    You will receive discharge instructions and a summary of your pet’s care. We will also communicate directly with your primary veterinarian to ensure continuity of care.